Dog Walking & Cat Sitting Policies


Schedule Changes

Cancellation of a scheduled service

If notice of cancellation is given before 8:00am CST on the day of your scheduled visit, don't worry, you're in the clear and you will not be charged for your visit!  Please be advised that due to the leniency of this cancellation policy (easily the best cancellation policy in town), cutoff for free cancellations is exactly 8:00am. Any cancellation following 8:00am, no matter how close thereof, will result in the full charge of the scheduled service. 

last-Minute Scheduling

If you're scheduling a service that is within 24 hours of the service request, please call or email us directly instead of submitting a request through the portal.
(512) 354-7878

Normal Scheduling

If you're scheduling a service that is not within 24 hours of request, please log on to your online portal and submit a service request. 

Normal/Extended Hours of operation

Our normal hours of operation are 8:00am - 5:00pm (last scheduled visit during normal hours begins at 5:00pm) Monday - Sunday 
We also offer extended hours. Extended hours are subject to availability and not offered as a regular, recurring service: 6:00am to 7:30am and 6:30pm - 9:30pm (last scheduled visit during extended hours is 9:30pm) add $5 to any scheduled service.


There is a $15/day surcharge for all major Holiday visits limited to:

Christmas Eve
Christmas Day
New Years' Day

Heads & Tails Pet Services


P.O. Box 152738

Austin, TX 78745

Telephone: (512) 354-7878